1. GENERAL INFORMATION TITLE: Tender Assistant LOCATION: Madrid, Local Market Iberia DEPARTMENT: Customer Support POSITION REPORTS TO: Customer Support Director SUBORDINATED POSITIONS (Titles): Non 2. PURPOSE OF POSITION Act as a member of the Iberian Quotation and Customer Support team coordinating the work and results with the rest of the team as well share actions to improve quality and performance. 3. KEY RESULT AREAS Be informed about tender legislation, as well as have knowledge about specific rules and requests from our customers, in order to ensure a quick adaptation of resources and methods within MHC to secure new profitable business. Maintain legal standard documents and certificates required for the tender process in order to ensure correct and quick customer response. Ensure that all relevant tenders for our business are detected, analyzed and presented for the sales force to secure new profitable business. Look to continuously improve the tender process in order to always be adapted to market/customer needs and ensure that MHC gives a best in class response to the customer to secure new profitable business. Persist, compile and maintain competitor information available throughput a tender workflow and if possible also within the direct sales quotations process. Execute an adequate and a standardized workflow for each tender that is approved to be submitted (including information sharing to all relevant parties and sample and documentation management). Ensure that relevant statistic for the quotation and customer support team is available, results analyzed, improvement actions identified and implemented so that continuously improvement can be reached. 4. QUALIFICATIONS & EXPERIENCE Administration or Legal studies on higher level Experience – experience in similar position 5. BEHAVIOURAL AREAS Drive to Improve 3 Courage & Integrity 2 Communication 3 Business Minded 2 Customer Focus 2 Work Planning & Organisation 3 Team Leadership 3 Networking 2 6. KNOWLEDGE REQUIREMENTS Tender legislation 3 Product Knowledge 3 English 3 SAP Knowledge 3 7. KEY DECISIONS Prioritise and organize the daily work of the Quotation and Customer Support Team together with the other team members in order to reach the expected performance and quality level. Teamwork with actions plan in order to continously improve the performance of the team. Give recommendations to the Customer Support Director on relevant KPI:s, priorities and improvement possibilities on a tactical and strategical level within the area of responsibility in order to continously optimise the resource utilisation and improve performace.